Terms and Conditions for Gardeners Osidge
These Terms and Conditions apply to the garden services provided by Gardeners Osidge and set out the basis on which bookings are accepted, work is carried out, and payments are made. By requesting or confirming any service, the customer agrees to be bound by these terms. They are intended to create a clear and fair framework for both parties, covering the practical and legal aspects of domestic and commercial gardening work. For the avoidance of doubt, references to we, us, and our mean the service provider, while you and your mean the customer or person authorised to place the booking.
These terms apply to all routine and one-off services, including lawn care, pruning, planting, hedge trimming, seasonal maintenance, clearance work, and related outdoor tasks. Any additional instruction, variation, or special requirement must be agreed in advance and may affect price, timing, and equipment requirements. We reserve the right to refuse any work that is unsafe, unlawful, beyond the scope of the booking, or likely to cause unreasonable damage to property, plants, structures, or surrounding areas.
Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law. If any part of these terms is found to be unenforceable, the remainder will continue in full force. The service description, quotation, and any written confirmation form part of the agreement, but in the event of inconsistency, these Terms and Conditions take precedence unless expressly agreed otherwise in writing.
1. Booking Process
A booking with Gardeners Osidge is usually made after an initial enquiry in which the customer provides details of the required work, access arrangements, property type, and any relevant constraints. We may ask for photographs, measurements, or a site visit to assess the scope of the task. Estimates given before inspection are based on the information supplied and may be revised if the actual conditions differ materially from what was described.
Once a quotation or estimate has been accepted, the booking is confirmed either verbally or in writing, depending on the arrangement made. Confirmation may include the date, time window, scope of work, estimated duration, price, and any conditions attached to the service. The customer is responsible for ensuring that the details provided are accurate and that any person giving instructions on their behalf has proper authority to do so.
We will make reasonable efforts to attend at the agreed time, but any stated arrival time is an estimate unless we expressly confirm a fixed appointment. Delays may occur because of weather, traffic, equipment failure, or prior work running over. In such cases, we will aim to notify the customer as soon as reasonably practicable and rearrange the visit where necessary. Where access is restricted or the site is not ready for work, we may treat the booking as cancelled by the customer and charge a call-out or late cancellation fee where appropriate.
2. Prices and Payments
Unless otherwise stated, prices are quoted in pounds sterling and may be based on hourly rates, fixed project fees, or a combination of both. Any quote remains valid for the period stated in it, or if no period is stated, for a reasonable time only. We may adjust the price before commencing work if the actual size, condition, or complexity of the job differs significantly from the original description. Where this happens, we will explain the reason for the variation before proceeding whenever it is reasonably possible to do so.
Payment terms will be set out at the time of booking or in the invoice. For regular maintenance, payment may be due on completion of each visit or at the end of an agreed billing period. For larger projects, a deposit may be required to secure materials, allocate labour, or reserve a date. Any deposit is normally non-refundable except where we cancel the service without cause or the law requires otherwise.
Invoices must be paid in full by the date stated on the invoice. We may charge interest on overdue sums in line with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, and in consumer matters we may recover reasonable costs permitted by law. Until payment is received in full, all amounts remain due and owing. If payment is not made, we reserve the right to suspend further work, withhold future bookings, and pursue recovery through lawful means. Payments made by bank transfer, card, cash, or other agreed method are only considered complete when cleared funds are received.
3. Cancellation, Rescheduling, and Waiting Time
If you need to cancel or reschedule a booking, you should give us as much notice as possible. Where notice is provided sufficiently in advance, we will usually seek to rearrange the appointment without penalty. However, late cancellations may result in a charge reflecting our lost time, reserved staffing, travel, or preparation costs. If cancellation occurs after we have already arrived on site or begun loading equipment, we may charge in full or in part for the time spent and any expenses reasonably incurred.
We may cancel or postpone a booking if conditions are unsafe, if access is not available, if extreme weather makes work impractical, or if a force majeure event prevents performance. In those circumstances, we will normally offer an alternative date. We will not be liable for any resulting delay where the event is beyond our reasonable control. If you repeatedly fail to provide access, instructions, or a suitable working environment, we may withdraw from the arrangement and charge for wasted attendance if legally permitted.
Where our team must wait for access, keys, or authorisation beyond a reasonable period, we may either shorten the available working time or treat the visit as chargeable wasted time. You are responsible for ensuring gates, shared entrances, parking arrangements, and any required permissions are in place before the appointment. If the property contains pets, children, fragile items, or hazards, these should be managed appropriately before work starts. We may refuse to continue if the site conditions are materially unsafe.
4. Service Standards and Customer Responsibilities
We will carry out gardening services with reasonable care and skill, using appropriate methods and equipment for the agreed task. However, outcomes in horticultural work may be influenced by season, weather, soil condition, plant health, and factors outside our control. Unless explicitly guaranteed in writing, we do not promise particular growth, recovery, flowering, yield, or long-term plant performance. Recommendations provided by us are offered in good faith and should be followed at the customer’s discretion.
You agree to provide accurate information about the property, including underground services, irrigation systems, fragile paving, hidden hazards, protected species, or any area that requires special attention. If you know of any risk that could affect the safety of our staff or the quality of the work, you must tell us before the job begins. You are also responsible for obtaining permission from any landlord, management company, or third party where required.
We may refuse to use customer-supplied tools, machinery, or chemicals if we consider them unsafe, unsuitable, or non-compliant. Where we do agree to use them, we do so on the basis that they are fit for purpose. Any instructions that conflict with law, safety requirements, or accepted professional practice need not be followed. We may stop work if the customer or any third party behaves abusively, obstructively, or in a way that endangers our staff.
5. Liability and Limitation
We accept responsibility for direct loss or damage caused by our proven negligence, subject to the limitations in these Terms and Conditions and the extent permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. For consumer customers, any exclusions or limitations are intended to operate only to the fullest extent allowed under the Consumer Rights Act 2015 and related legislation.
We are not liable for pre-existing defects, hidden weaknesses, subsidence, unstable boundaries, or damage arising from the inherent condition of plants, timber, masonry, paving, or soil. We are also not liable for loss caused by weather events, pests, disease, poor prior maintenance, or actions taken by the customer or a third party after our work is completed. Where any issue is caused partly by our work and partly by other factors, liability will be limited to the portion directly attributable to our proven fault.
To the extent permitted by law, we will not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss arising from the service. Our total liability for any claim connected with a particular booking will not exceed the total amount paid or payable for that booking, unless a higher amount is required by law. The customer is encouraged to maintain appropriate insurance where the property, garden contents, or structures are of high value.
6. Waste Handling and Regulations
Garden waste removed during the provision of services will be handled in accordance with applicable UK waste management rules. Unless agreed otherwise, waste remains the property of the customer until it is lawfully transferred for disposal, recycling, or composting. We may separate green waste, soil, branches, and mixed materials where operationally practical. Any materials identified as contaminated, hazardous, or unsuitable for standard garden waste disposal may require special handling and additional charges.
The customer must inform us in advance if the site contains asbestos, Japanese knotweed, contaminated soil, chemicals, sharps, building rubble, or other regulated waste. We do not undertake work involving specialist waste streams unless expressly agreed and supported by the necessary arrangements. If prohibited or non-garden waste is discovered during a job, we may stop work until the issue is resolved. Any additional cost for lawful disposal, permits, or specialist transport may be passed on to the customer if the waste was not disclosed accurately beforehand.
We will aim to dispose of waste responsibly and may use licensed facilities or approved recycling routes where appropriate. The customer must not request unlawful burning, dumping, fly-tipping, or disposal contrary to environmental legislation. If the customer chooses to retain waste on site, they remain responsible for storage, transport, and future disposal. By instructing us to remove waste, you authorise us to manage it in a lawful and practical manner consistent with our normal operating procedures.
7. Complaints, Variation, and Termination
If you are dissatisfied with any aspect of the service, you should raise the matter as soon as reasonably possible so we can investigate and, where appropriate, return to inspect the issue. Any complaint must be made in good faith and with sufficient detail to allow us to understand the concern. We may ask for photographs, a description of the issue, or access to the site to assess the matter fairly. Nothing in this clause limits your legal rights where the service has not been provided with reasonable care and skill.
Any change to the agreed scope, timing, or method of work should be confirmed before being implemented. Additional work requested on site may be charged separately. If you request a variation that materially increases time, labour, waste, or materials, we may revise the price accordingly. If the revised terms are not accepted, we may continue only with the originally agreed work or decline to proceed.
We may terminate the agreement immediately if you fail to pay sums due, if you breach these terms in a serious way, if access is denied, or if continuing would expose us to unacceptable risk. On termination, you must pay for work already completed, materials already purchased, and any reasonable costs incurred up to the date of termination. Any clause that by its nature should continue after termination, including liability, payment, and governing law, shall remain in effect.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection rules provide otherwise. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms as the basis of your arrangement with Gardeners Osidge.