Terms And Conditions

Gardeners Osidge Terms and Conditions of Service

These Terms and Conditions set out the basis on which Gardeners Osidge provides gardening and related services to domestic and commercial clients within its service area in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, company or organisation that books or receives services from Gardeners Osidge.

Company means Gardeners Osidge, the gardening service provider.

Services means any gardening, garden maintenance, clearance, landscaping, planting, lawn care, hedge trimming, pressure washing or other services provided by the Company.

Service Area means the geographical areas in which Gardeners Osidge operates from time to time within the United Kingdom.

Visit means an agreed appointment or series of appointments for the provision of Services at a property specified by the Client.

2. Scope of Services

Gardeners Osidge provides a range of gardening and outdoor maintenance services. The precise scope of the Services for each Client will be as agreed during the booking process and confirmed in writing where applicable, such as by written quotation or job description.

The Company reserves the right to decline any work that it considers unsafe, unsuitable, unlawful, or beyond its professional competence or equipment capabilities.

3. Booking Process

3.1 Initial enquiry

Clients may make an enquiry about Services and availability. Any verbal description of work and indicative pricing provided at this stage is for guidance only and does not constitute a binding offer.

3.2 Site assessment

Depending on the nature and scale of the work, the Company may need to attend the property to assess the garden or outdoor area before confirming a quote and the scope of Services. The Client shall ensure reasonable access for such assessment.

3.3 Quotations

Where a quotation is provided, it will describe the Services to be supplied and the price or pricing basis. Quotations are typically valid for a limited time period, which will be indicated on the quotation. If no period is stated, quotations will be valid for 30 days from the date of issue, after which the Company may vary or withdraw the quotation.

3.4 Acceptance and confirmation

A booking is considered confirmed when the Client expressly accepts the quotation or Service description and the Company confirms the booking and scheduled date or schedule of Visits. Acceptance may be by written or other agreed confirmation. Once confirmed, the booking is subject to these Terms and Conditions.

3.5 Regular maintenance visits

For regular maintenance services, such as weekly, fortnightly or monthly gardening, the Company and Client will agree an ongoing schedule. The schedule may be varied by mutual agreement and is subject to weather, seasonality and staff availability.

4. Access and Client Responsibilities

The Client must ensure that the Company has clear, safe and reasonable access to the property and the areas where Services are to be performed at the agreed times. This includes providing access to gates, driveways, gardens and any necessary facilities such as electrical power or water supplies where reasonably required.

The Client is responsible for securing pets and informing the Company of any relevant site-specific risks, including but not limited to uneven ground, hidden obstacles, ponds, fragile surfaces, underground services, or any known hazards.

If suitable access is not available, or if the Company is unable to carry out the Services due to circumstances within the Client’s control, the Company may treat the Visit as a cancelled appointment and apply the relevant cancellation charges.

5. Pricing and Payments

5.1 Pricing basis

Services may be priced on a fixed-fee basis, an hourly rate, a day rate or a combination, as set out in the quotation or booking confirmation. All prices are provided in pounds sterling.

5.2 Deposits

For larger projects, bespoke work or where materials must be purchased in advance, the Company may require a deposit. The amount and due date of any deposit will be specified in the quotation or booking confirmation. Work may not commence until the deposit has been received in full.

5.3 Payment terms

Unless otherwise agreed in writing, payment is due on completion of each Visit or stage of the work. For regular maintenance Clients, the Company may invoice periodically, for example weekly or monthly, with payment due within the period stated on the invoice.

5.4 Late payment

If payment is not received by the due date, the Company reserves the right to charge reasonable late payment fees or statutory interest in line with applicable UK law, and to suspend or cancel further Visits until payment has been received in full.

5.5 Materials and variations

Where materials such as plants, turf, aggregates, timber or fixtures are supplied, these will be chargeable as agreed. If the Client requests changes to the scope of Services after work has started, any additional labour, time or materials will be chargeable and may require a revised quotation or written variation.

6. Cancellations and Rescheduling

6.1 Client cancellations

If the Client wishes to cancel or reschedule a Visit, the Client should provide as much notice as reasonably possible. Unless otherwise agreed:

Cancellation or rescheduling with at least 48 hours notice will not normally incur a charge.

Cancellation or rescheduling with less than 48 hours notice may result in a cancellation fee, up to a reasonable proportion of the quoted price or minimum call-out charge to cover time and administration.

Where materials have already been purchased specifically for the Client, the Client will remain liable for these costs if they cannot be returned or reused.

6.2 Company cancellations

The Company reserves the right to cancel or reschedule a Visit due to circumstances beyond its control, including but not limited to severe weather, staff illness, equipment failure or safety concerns. In such cases the Company will seek to provide as much notice as reasonably possible and will aim to reschedule at a mutually convenient time. The Company will not be liable for any loss arising from such cancellation, other than a refund of any advance payment for Services not performed.

7. Weather and Seasonal Conditions

Gardening work is inherently affected by weather and seasonal conditions. Certain tasks may not be safe or appropriate in adverse weather, such as heavy rain, high winds, extreme heat or icy conditions. The Company may postpone or adapt planned work for safety and horticultural reasons. Where feasible, alternative indoor or sheltered tasks related to the garden may be carried out during the booked time, if agreed with the Client.

8. Garden Waste and Environmental Regulations

8.1 Garden waste handling

During the provision of Services, garden waste such as grass cuttings, branches, leaves and plant material may be generated. By default, garden waste will be left on site in an agreed location, for example in the Client’s green waste bin or compost area, unless alternative arrangements have been agreed.

8.2 Waste removal

If the Client requests that the Company removes garden waste from the property, this will be subject to additional charges covering labour, transport and disposal fees. The Company will handle and transport waste in accordance with relevant UK waste regulations and local authority requirements.

8.3 Prohibited waste

The Company is not obliged to remove or handle hazardous waste, contaminated materials or items outside the scope of normal gardening waste. Where such materials are encountered, the Company may decline to handle them and may recommend specialist services.

8.4 Environmental practices

The Company aims to adopt environmentally responsible working practices, including appropriate disposal of waste, careful use of chemicals where necessary and adherence to applicable environmental regulations and guidance.

9. Health, Safety and Use of Chemicals

The Company will take reasonable steps to carry out work in a safe manner, including the use of appropriate tools, machinery and personal protective equipment. The Client must not request work that requires the Company to breach health and safety legislation or to work in a dangerous manner.

Where herbicides, pesticides or other chemicals are used, they will be applied in line with applicable UK regulations, manufacturer instructions and good horticultural practice. The Client will be informed of any substances that require restricted access to treated areas for a period of time, and the Client is responsible for keeping children, pets and other users away from such areas as instructed.

10. Liability and Limitations

10.1 Duty of care

The Company will exercise reasonable skill and care in carrying out the Services. However, gardening and horticultural outcomes can be influenced by factors beyond the Company’s control, including weather, soil conditions, pests, diseases and the Client’s ongoing maintenance.

10.2 Damage to property

The Company will take reasonable care to avoid damage to property, fixtures and fittings. If damage occurs due to the Company’s negligence, the Company’s liability will be limited to the reasonable cost of repair or replacement of the damaged item, subject to fair wear and tear and the condition of the property prior to the Visit.

10.3 Plants and living materials

While the Company will endeavour to select and plant suitable species and to provide appropriate advice, it cannot guarantee the survival, growth rate or performance of plants, turf or other living materials, as these depend on environmental conditions and ongoing care beyond the Company’s control.

10.4 Indirect losses

To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential or economic loss, including loss of enjoyment, loss of profits or loss of opportunity, arising from the provision or non-provision of Services.

10.5 Overall cap on liability

Except in respect of death or personal injury caused by negligence, fraud or any other liability that cannot be excluded under UK law, the Company’s total aggregate liability to the Client in connection with any Services shall not exceed the total amount paid or payable by the Client for the specific Services giving rise to the claim.

11. Client Guarantees and Complaints

The Company aims to provide a professional and reliable service. If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as reasonably possible so that it can be investigated and, where appropriate, remedied.

Any complaint should include details of the work carried out, the date of the Visit, and a clear description of the concern. The Company will assess the matter and may inspect the site if necessary. If the complaint is upheld, the Company may, at its discretion, re-perform the relevant part of the Services, offer a partial refund or agree another appropriate resolution.

12. Intellectual Property

Any designs, planting schemes, plans, drawings, photographs, written materials or other content created by the Company in the course of providing Services remain the intellectual property of the Company, unless otherwise agreed in writing. The Client may use such materials for personal reference in relation to the property but may not reproduce, share or commercially exploit them without the Company’s prior written consent.

13. Data Protection and Privacy

The Company will collect and process personal data about Clients only as necessary for the provision and administration of Services, including name, address, property details, service records and payment information. Personal data will be handled in accordance with applicable UK data protection laws. Client details will not be sold to third parties, but may be shared with trusted partners where required to deliver Services, comply with legal obligations or protect the Company’s legitimate interests.

14. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, accidents, acts of government, labour disputes, pandemics, or interruption of utilities or transport.

15. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice or the scope of Services. The current version will apply to all new bookings and to ongoing Services where reasonably notified to the Client.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

By proceeding with a booking or continuing to use the Services of Gardeners Osidge, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.